Salon Policies

Online Booking & Appointment Requests

Some color appointments booked online are submitted as requests and aren't confirmed until you receive confirmation from berenices. We may contact you to adjust the service or timing so the right amount of time is reserved for your hair.

A card on file is required to reserve your appointment. If we're unable to obtain one, your appointment may be released.

Cancellation & Deposit Policy

Life happens, we get it. If you need to cancel or reschedule, please give us at least 48 business hours' notice so we can offer that time to another guest.

• Cancellations with less than 48 business hours' notice are charged 50% of the scheduled service.

• Same-day cancellations and no-shows are charged 100% of the scheduled service.

For select services, such as extended color appointments, a deposit may be required to secure your appointment. [Deposits are applied to your service total.] Deposits are fully refundable with at least 48 business hours' notice and non-refundable if canceled with less notice or missed without notice.

Late Arrivals

We do our best to stay on schedule and appreciate the same from our guests. If you arrive 15 minutes or more after your scheduled appointment time, we may need to adjust, shorten, or reschedule your service. Our cancellation policy may apply if we’re unable to accommodate your appointment.

Pricing & Payment

Service prices vary based on the service selected, your hair needs, and your stylist’s experience level. A $3 service fee is applied to all service tickets.

We accept Visa, Mastercard, American Express, and Discover. Sorry, no checks.

Gratuities are always appreciated, but never expected. For your convenience, gratuities may be added to a card or given directly to your service provider.

Finishing Services

Haircuts and blowouts are offered à la carte with color services. If you’d like to leave with your hair fully dried and styled, please add a haircut or blowout when booking. Otherwise, your color service will be finished with a shampoo, comb-out, and moisture removal.

Service Adjustments

If you’re not completely happy with your color, please contact us within 7 days. We’re happy to make reasonable adjustments related to the original service and consultation at no charge. Changes to the original color goal or additional services may require an additional charge.

Guest Conduct

We’re committed to a welcoming and respectful environment for our guests and team. We reserve the right to decline or discontinue service when respectful communication or conduct is not maintained.

Children

We love kiddos! For guests age 10 and under, an adult companion is required. Children’s haircuts are priced the same as adult haircuts.

Guests under 18 receiving a chemical service will need a parent or guardian to sign our Chemical Service Form.

Returns

Not in love with a product? Return it within 15 days for store credit or exchange it for something of equal or greater value.

Gift Certificates

Gift certificates are not redeemable for cash. Please see the terms provided at purchase for applicable expiration or redemption information.

Share the love! Gift certificates are available online.